FAQ

Do you have a question or doubt?  

Find out all the important information about travel insurance, underwriting conditions and our products on our pages dedicated to frequently asked questions.

Can't find the answer to your question? Contact us on this page.

FAQ - General questions

Answers to frequently asked questions about how to apply, documents received, payment methods, etc.

FAQ - Travel insurance

All the answers to frequently asked questions about travel insurance: options available, cost, cover, deductibles, etc.

FAQ - Annual travel insurance

All the answers to frequently asked questions about travel insurance taken out for a year (365 days): when to take out the insurance, what cover is offered, what is the concierge service, etc.

FAQ - Ski pass insurance

All the answers to the most frequently asked questions about our winter and summer ski pass insurance product: cover, possible options, cost, subscription, etc.

FAQ - Coronavirus

All the answers to frequently asked questions about the coronavirus and the cases covered before, during and after your trip.

FAQ - Cyber

All the answers to frequently asked questions about cyber insurance and cover.

Glossary

This glossary contains definitions of terms used when taking out travel insurance that may not be clear.